Paul Bagdan, Ph.D., CHE

Professor  |  The International School  |  College of Hospitality Management
Providence Campus


Paul Bagdan is the author of “Guest Service in the Hospitality Industry” (John Wiley & Sons, 2013). A Certified Hospitality Educator, he teaches in the areas of guest service, operations, technology, strategy and marketing. In 2016, he was elected to serve as Director of Member Services & Development to the NENA (North East North American) Federation Board of ICHRIE (International Council on Hotel, Restaurant, and Institutional Educational).

Ph.D., Foodservice and Hospitality Administration, Kansas State University
M.S., Service Management in Hospitality, Rochester Institute of Technology
B.S., Hotel, Restaurant and Travel Administration, University of Massachusetts-Amherst
A.A.S., Hotel and Restaurant Management, Schenectady County Community College
A.O.S., Culinary Arts, Schenectady County Community College


  • customer service; guest services; tipping elimination

Media Coverage: