Who do I call when I need help?
Instructional Design & Technology: Our team provides JWU faculty personalized assistance in effectively using instructional technologies (such as adding content & assessments, posting announcements, and setting up your grade center in ulearn), research-based teaching practices, and the development of curriculum and accessible course design. To contact our team, please call 401-598-2389 or email idt@jwu.edu. Providence faculty visit us on the 3rd floor of Richmond, Monday-Friday. Visit our Connect with IDT page for more information.
IT Academic Technology Systems: Our team provides JWU faculty personalized support for general ulearn and other academic systems technical questions (problems logging into ulearn). To contact our team, please call 401-598-2778, OPTION #2 or email ulearnhelp@jwu.edu
IT Service Desk: For desktop support, classroom technology, printing, VTC, and password assistance, please contact the IT Service Desk at 1-866-598-4357 or by email at it@jwu.edu.
ulearn Resources & Quick Links
The following resources and links are geared towards new faculty teaching on-ground in Providence and Charlotte. New online faculty, please visit the Teaching Online page for additional recources.
Post a syllabus in the Syllabus & Course Info area that includes a course schedule.
Make your course available to students by the first day of the semester.
Post a welcome announcement to students. Use the Announcement tool on a regular basis, such as weekly, to help students view ulearn as the central location for course information.
The Grade Center should include a column for each graded activity in the course and two calculated columns that show the % Grade to Date and the Letter Grade to Date (set as external grade with green check). Set due dates in ulearn for each graded item to clearly communicate deadlines.
Course Accessibility: Johnson & Wales is committed to ensuring digital accessibility to students across all our course offerings as required by Section 504 of the Rehabilitation Act of 1973.
Steps to record attendance through uSucceed.
Entering late or incorrect grades poses serious risks to students by negatively impacting their academic standing, graduation, scholarships, financial aid, tuition reimbursement, honors status, athletic eligibility, good-student insurance discounts, veterans benefits, admission to a graduate program, and so on. Follow the Import Final Grades to jwuLink, for step-by-step procedures or visit the Final Grading page on jwuLink.
Access all ulearn User Guides for Faculty including how to add content, assessments, and documents. Can’t find what you are looking for? Email idt@jwu.edu.