1. How does malware find me?

  • Even if you're careful, you can pick up malware through normal Internet activities.
  • Visit any media-supported Web site and you're bound to get a tracking cookie.
  • Share music, files or photos with other users.
  • Install software applications without fully reading license agreements.

2. How can I prevent malware infection*?

  • Just say "No!" to free software. JWU provides majority of the software’s that are needed for the class. Additional software’s required for conducting classes can be requested via Hardware / Software request process found here
  • Avoid questionable Web sites.
  • Be suspicious of email and IM.
  • Use public or multiple-user computers with extreme caution.
  • Beware of peer-to-peer file-sharing services.
  • Use anti-virus protection. 

*If you think you might have questionable software/email/link use Report an Incident to notify the security team.

3. What are the symptoms of an adware infection?

  • Your PC may be infected with adware if you experience these symptoms:
    • Sluggish PC performance
    • An increase in pop-up, pop-under or banner ads and unknown extensions/toolbars
    • If you feel this is the case, Report an Incident

4. What is identity theft?

  • Identity theft is the criminal abuse of consumers' personal identifiers. The main concern for consumers is financial crimes exploiting their credit worthiness to commit loan fraud, mortgage fraud, lines-of-credit fraud, credit card fraud, commodities and services frauds. Many people associate identity theft with having a wallet or purse stolen. But your computer is fast becoming the most likely place where your identity can be stolen. Additional details here

5. How can I prevent phishing?

  • Do not provide personal information to any unsolicited requests for information.
  • Only provide personal information on sites that have "https" in the web address or have a lock icon at bottom of the browser.
  • If you suspect you’ve received phishing bait, please report the incident.
  • Use varied and complex passwords for all your accounts.
  • Avoid questionable Web sites.
  • Don't open messages from unknown senders.

6. How do I know if I have PIRN?

  • Personal Information Requiring Notification (PIRN) can be found in the Written Information Security Policy (WISP) under Resource tab. Be constantly aware and sensitive as to what is contained in electronic and hardcopy files.
  • Unless necessary to accomplish a legitimate business purpose for JWU or as otherwise required by law, don’t:
    • Request, collect or keep PIRN (unless required by the Data Retention Policy)
    • Give access to and/or send the PIRN to someone else.

7. What if someone gives me PIRN that I didn’t ask for or need?

  • If you received an individual’s PIRN (e.g., a student puts their social security number on a request), then you should black out the information, secure the file or securely destroy the file as soon as possible. You should notify the sender of the issue to clarify future communications.

8. I just got an email asking for/ sending me money should I accept it?

  • Some offers are too good to be true. If you never requested it, it is probably not yours. If you haven’t entered your details yet, please report the incident to ITSS.

9. I entered my bank details and now my money is missing what should I do now?

  • If you suspect a credit card fraud or you received a fake cheque as a reimbursement that was promised from a fake company / team IMMEDIATELY report the incident to Campus Safety & Security. Once, reported call your bank and stop the payment / inform them to investigate the fraud. ITSS will be assigned by CS&S to investigate the matter.